Refund & Cancellation Policy
1. Introduction
This Refund & Cancellation Policy applies to paid consultations, bookings and other paid services offered through Doctri, subject to the specific service terms shown at checkout.
Cancellation by User
A user may cancel a scheduled consultation or paid service and be eligible for a refund when the cancellation request is made at least 24 hours before the scheduled start time.
Rescheduling by User
A user may request to reschedule a scheduled consultation when the request is made at least 24 hours before the scheduled start time. Rescheduling is subject to the availability of the selected healthcare professional or service provider.
Cancellation Less Than 24 Hours Before Appointment
If a cancellation request is made less than 24 hours before the scheduled start time, the payment may not be eligible for a refund, except where required by applicable law or where Doctri approves an exception
No-Show
If the user does not attend or is unavailable for a confirmed consultation without cancelling at least 24 hours in advance, the payment may not be eligible for a refund.
Provider Cancellation
If a healthcare professional or service provider cancels a confirmed appointment or is unable to provide the scheduled service, Doctri may offer rescheduling or a refund, as applicable.
Refund Processing
Approved refunds will normally be initiated through the original payment method or payment provider. The time taken for the refund to appear may depend on the bank, card network, UPI provider or payment gateway.
Contact for Refunds
For cancellation, rescheduling or refund assistance, contact admin@doctri.in and provide the registered contact details, booking/transaction reference and scheduled appointment details.