Payment Policy
Introduction
This Payment Policy explains how payments for Doctri services may be processed through the Doctri mobile application, website and related services. It should be read together with the Doctri Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.
Payment Methods
Doctri may offer payment methods supported by its authorised payment gateway or payment service provider, which may include UPI, debit cards, credit cards, net banking, wallets or other available methods.
Payment Processing
Payments may be processed by third-party payment gateways or authorised payment providers. Doctri may receive payment confirmation, transaction reference, payment status and limited transaction metadata. Full card, bank or UPI credentials should generally be handled by the relevant payment provider.
Service Activation
A paid consultation, booking or other paid service will generally be confirmed only after successful payment confirmation. If a payment fails, is cancelled or remains pending, the requested paid service may not be activated.
Pricing
Applicable fees will be displayed before the user confirms a purchase or booking. Where applicable, taxes, platform charges or other charges will be disclosed at checkout.
Payment Confirmation
Users should retain payment confirmation or the transaction reference generated by the payment provider. Doctri may use the transaction reference to verify payment status and provide support.
Failed, Duplicate or Pending Payments
If a payment appears to have failed but money has been debited, the user should check the payment provider’s transaction status and contact Doctri support with the transaction reference. Confirmed duplicate payments will be investigated and handled as applicable.
Refunds and Cancellations
Refund eligibility is governed by the Doctri Refund & Cancellation Policy. For user-initiated cancellations, a refund is generally available when the cancellation request is made at least 24 hours before the scheduled service. Rescheduling requests made at least 24 hours before the scheduled service may be permitted, subject to availability.
Subscriptions
If Doctri introduces subscription plans, the App will disclose the subscription price, billing period, renewal terms, cancellation process and other applicable terms before purchase. Where Apple App Store or Google Play billing rules apply, those platform requirements will also apply.
Promotional Offers
Promotional pricing, discounts, coupons or introductory offers may be subject to additional terms, eligibility requirements and validity periods.
Payment Security
Doctri will use reasonable security measures appropriate to payment-related information and authorised payment providers. Users should never share OTPs, PINs, passwords or card security information with Doctri staff or any person claiming to represent Doctri.
Payment Support
For payment assistance, contact admin@doctri.in. Include the registered mobile/email, transaction reference, date and brief description. Do not send full card numbers, CVV, UPI PIN or passwords.